Agents should draft, never send

Every system we build now has agents in it. They read, match, pull history, draft, flag. They’re fast and mostly right.

Mostly is the problem.

An agent that’s right 95% of the time is a great assistant and a terrible employee.

So: agents draft, people decide. Anything that touches money, a customer or a commitment waits for a human. The agent’s job is to make that look take ten seconds instead of ten minutes.

— T.